Frequently Asked Questions
This web page contains specific Frequently Asked Questions (FAQs) regarding ePay-it. To visit the court’s general traffic FAQ page, click here.
What information do I have to enter?
You need to enter your first name, middle initial (optional), last name, date of birth, traffic citation number and email address.
If you do not have an email address, it is not required. However, we use the email address to provide you with a payment receipt, extension request confirmation or information in the event of an error processing your payment.
May I use ePay-it to pay my juvenile (under 18 years of age) traffic citation?
No. Juvenile traffic citations are processed by the San Mateo County Probation Department. To access the Probation Departments website, click here.
What type of payment is accepted?
- Visa, MasterCard, Discover and American Express.
- Debit cards with the Visa and/or MasterCard logo.
Please note:A convenience fee of up to $5.95 plus 2.95% of your fine payment will be charged to your credit card in addition to your fine.
HELP! I have a problem. Who do I call?
If you received an authorization receipt but see an error message on the bottom of your receipt stating, "error in updating ICMS," this is an indication that your payment did not process successfully. Please try again.
If you have any of the following:
- Traffic school questions
- Need an extension on your citation
- General questions and processing of your citation
Please visit the courts website at www.sanmateocourt.org/court_divisions/traffic or contact the court Traffic Division at (650)363-4300.
If you receive an error message when trying to pay online, yet your bank or credit card company is confirming that the transaction went through, this is an indication that your payment did not go through. The bank or credit card company holds the amount charged as a pending transaction. Generally, within 24 to 72 hours, the bank or credit card company will realize the payment did not go through and will release the amount back to your account. During this time, you must contact the Traffic Division regarding other options for paying your citation or you can try to pay online again later.
If you receive a 203 error or a "Citation Cannot be Found" message when you enter your citation/ticket/case number, this is an indication that there may be a duplicate citation number or the citation has not yet been entered into the system. Please contact the Traffic Division for further assistance.
If you have trouble accessing the system, please contact ISD Corporation at email@example.com
Credit Card Refund Policy
A credit card refund can be requested by emailing firstname.lastname@example.org. Please be sure to include your name, court location, case/citation number, date of transaction, transaction amount and last four digits of the credit card number in the request.
Once a refund request has been initiated, the court will be contacted to verify the payment information. If the refund is approved by the court the refund will be processed, the case will be returned to the proper case status and fine payment reversed. Refunds will be sent to the card-issuing bank within five business days of receipt of the refund request. Please contact the card-issuing bank directly with questions about when the credit will be posted to your account.